United Water

About United Water

Established in 1995 United Water is the largest private water company operating in Australia and New Zealand providing comprehensive water and wastewater services to almost 1.2 million people.

In Adelaide South Australia we have a 15.5 year contract with the State Government and SA Water to manage maintain and operate the city's water and wastewater assets for the city's one million residents. This contract is still the largest water outsourcing contract in Australia. Our responsibilities include six water treatment plants five wastewater treatment plants over 400000 service connections 9900km of water mains and 7000km of wastewater mains.

We are also responsible for the management and operation of a customer call centre receiving over 100000 calls per year.

United Water also undertakes extensive research and development activities to improve water and wastewater quality. Our Adelaide based research team is a major contributor to the global research and development efforts of our major international parent company Veolia Water.

United Water is committed to the development and implementation of a quality assurance system providing the basis for continuous improvement in our performance as a company. In 1998 United Water was the first company in Australia operating Water and Wastewater treatment plants to achieve international certification to ISO 9001 for all core operations plus ISO 14001 for our wastewater treatment activities. In Adelaide United Water has also achieved certification to health and safety standards ISO 4801.